Texting
Contact Not Receiving VipeCloud Text Messages
If a contact is not receiving text messages sent through VipeCloud, please follow the troubleshooting steps below to help identify the issue. Ask the ...
Text Templates 101
Merge Tags
How to send a Text - Overview
Checking Your Text Credit Balance
In "Text Settings" , find the "Text Credit Balance" section. View remaining credits and enable low-balance alerts (email notifications when cre...
Customizing Your Voicemail Message
Go to "Text Settings" at the bottom of the left sidebar. (Can be found by clicking Communication bubble icons, then at the bottom of the menu is Tex...
Texting 101: How to Send & Manage Text Messages
In this guide, we’ll walk you through everything you need to know about texting in VipeCloud , including how to send individual and mass (group) text...
Video: Sending a Group Text
Video: Searching for and sending a text template in VipeCloud App
Video: Create a Text Series
Video: Edit a Series
Video: Edit a Scheduled Text Message
Video: Create Contact Lists
Video: Find & Edit New Consultant Texts
Video : Separate First & Last Names When Importing Contact Lists
Overview & All-In-One Training Video
Texting and Spam Filtering: What You Should Know
From time to time, you or your customers may notice that a text message was not received. This can happen even when everything is set up correctly. Ju...
Steps to be Exempt from SB 140
To ensure your text messages continue sending successfully and remain compliant with Texas SB 140 regulations, you must enable the exemption setting i...
Overview of Automated Messages for Your Unit and Customers
PinkSuccess provides a variety of automated messages to help you stay connected with your unit and customers. Some messages are fully automated, while...
How to Download and Access the VipeCloud Mobile App
The VipeCloud mobile app allows you to receive text message responses, manage conversations, and stay connected with your contacts from your phone. Al...
Where to Find Text Message Responses in VipeCloud
Text message replies from your contacts are delivered through the VipeCloud platform and are no longer sent as direct text notifications to your phone...
How to Enable Persistent Notifications for the VipeCloud App
Text message replies from your contacts do not appear in your phone’s personal text message inbox. Instead, all responses are delivered through the Vi...
Texting Credits and Auto-Reload: How It Works
Your texting subscription includes a set number of credits each month. These credits are used when sending text messages through your service. If Auto...