If a contact is not receiving text messages sent through VipeCloud, please follow the troubleshooting steps below to help identify the issue.

Ask the contact to confirm that your texting number is not blocked on their phone.

It is common for numbers to be accidentally blocked without realizing it. If your number is blocked, they will not receive your messages.

They can check this in their phone’s blocked contacts or blocked numbers settings.

If your number is not blocked:

1. Log in to VipeCloud

2. Send the contact a direct text message (not an automation)

3. Ask them to confirm whether they receive it

This helps determine whether the issue is related to automated messaging or text delivery in general.

After completing both steps, please let us know:

• Whether your number was blocked

• Whether they received the direct test message

This will help us determine the next steps and resolve the issue quickly.

If the issue continues after these steps, please contact PinkSuccess support so we can investigate further.

We know this is unusual and want to help get your messaging working smoothly again.