Keywords: How to Use Text Keywords in VipeCloud

Learn how to set up and use keywords to automate responses, capture leads, and streamline your texting.

Keywords are short words or phrases that contacts text to your VipeCloud number to trigger an automatic action or response.

For example:

• A customer texts “FACIAL” → they receive booking info

• A customer texts “DEAL” → they receive a special offer

• A customer texts “INFO” → they receive details about the career opportunity

Keywords allow you to automate communication and instantly respond without manually texting each person.

Prefer to see it in action? Watch this quick walkthrough:

1. Click the contact icon on the left side menu

2. Click Contact Lists

3. Click the Create button and select empty list

4. Name your list and click Create Contact List

1. Click the lightning bolt icon on the left side menu

2. Click Text Keywords under Workflows

3. Click the Create button

4. Type in your Keyword

   • Leave "Process If on Entire inbound text matches keyword"

5. Select Keyword Action - Add to a contact list

6. Choose your contact list - find the one you just created.

7. Click Save Keyword Action button

Tip: Keep your keyword short, simple, and easy to spell.

1. Under Workflows on the left side select Automations

2. Click Create button

3. Choose your trigger - Added to a contact list

4. Choose your contact list - search for the one you created earlier

5. Click Choose Action button

6. Select your automation - Send a text message

   • If you need to create a template pause here and go create a template, for help with how to do this see this help article: https://help.pinksuccess.net/en/articles/11172097

   • You could also choose launch a series if you have a series of text messages you would like them to receive. For info on how to create a series see this help article: https://help.pinksuccess.net/en/articles/10792193

7. Choose your text template

8. Choose your delay sending if you would like

9. Click Save Automation

Text the keyword to your VipeCloud number from your phone.

Make sure:

• The auto-reply sends correctly

• Any links work

• The message looks good on mobile

• The contact is added to the correct list or automation

Now you can share your keyword with customers, leads, or consultants.

Example:

“Want my quick skincare guide? Text GLOW to my number and I’ll send it right over!”

Use short, clear keywords.

Avoid complicated spelling.

Make sure your auto-reply gives clear next steps.

Test every keyword before sharing it.

Use different keywords for different campaigns so you can track interest.

If you need help setting up your keywords or connecting them to an automation, reach out we are happy to help.